How can I request a self-exclusion?

Go to "Responsible Gambling" in your account settings and select self-exclusion. You can also contact us via 24/7 Live Chat or at support@viv8800.wine. We will action it immediately and will not lift it until the period is complete.

A family member of mine is having problems with gambling. How can I help?

If a family member contacts us on behalf of a player, we can still help. Reach us at support@viv8800.wine. We will contact the player and step in to assist. Everything is handled with care and no information will be shared with anyone.

21+ · Responsible Gambling

viv8800 —
Play Responsibly

Entertainment should be enjoyable. We provide tools, guidance and 24/7 support to help you stay in control of your play.

At viv8800, we put every player's wellbeing first and take our responsible gambling policy seriously. Online casino games are designed for entertainment and fun — we firmly believe they are not a way to make income. We have built tools so players can set their own limits, seek help when needed, and keep playing over the long term.

Anyone can run into problems with gambling. It is not a sign of weakness — it is a situation that can be faced and dealt with. That is why our platform is for players aged 21 and above only, and this page explains in detail how to keep your gambling under control.

Responsible Gambling 6 Key Policies

21+ Age Restriction

Only players aged 21 and above are allowed to play on our platform. Underage players are strictly restricted, and age verification is carried out at registration.

Setting Deposit Limits

Players can set their own daily, weekly or monthly deposit limits. This tool gives you full control over your finances.

Time-Out

When you need a break, you can pause your account for a short period ranging from 24 hours up to 30 days. During this time, deposits and play will be locked.

Self-Exclusion

Players who want to stop gambling completely can request a self-exclusion for 3 months, 6 months, 1 year, or for an indefinite period.

Session Time Reminders

When your play session reaches the time you have set, a reminder notification will be sent to your account so you can review your playing habits.

Secure SSL Platform

Players' personal data and funds are protected with SSL encryption, ensuring the platform is safe and trustworthy.

Problem Gambling — Warning Signs to Watch For

Gambling is fine as long as it stays entertainment. If you notice the following signs, it is time to seek help.

Chasing losses

Continuing to play in the belief that you will win back money you have lost is one of the main signs of a gambling problem.

Hiding your gambling

If you feel the urge to hide your gambling from family or friends, that is a warning sign.

Gambling with everyday expenses

If you are using money set aside for groceries, rent, medical bills or other essential costs to gamble, you need to take a close look at your habits.

Feeling like you cannot stop

Trying to stop but being unable to, or feeling restless and irritable during periods when you are not gambling, are common signs of a problem.

Borrowing money to gamble

Taking out loans or selling belongings to fund your gambling is a situation that requires immediate help.

Gambling damaging family relationships

If gambling is causing tension at home, affecting your work, or pushing you away from the people you care about, it is time to get help.

Check yourself

If you answer "Yes" to 3 or more of the questions below, you should get in touch with us.

Do you find yourself thinking about gambling long after you have stopped?
Have you noticed that you need to bet more and more money to feel satisfied?
Have you ever tried to stop gambling and failed?
Have you ever felt sad or withdrawn because of gambling?
Have you ever hidden your gambling from family or friends?
Have you ever borrowed money because of gambling losses?
Has gambling ever caused you to miss work or damaged your family relationships?

Our limit tools

Deposit limits

You can set your own daily, weekly, or monthly deposit limit and lower it at any time. To raise a limit, you must request it 7 days in advance.

Time-out

You can take a short break from 24 hours up to 30 days. During this period you will not be able to deposit or play any games.

Self-exclusion

You can choose a long-term self-exclusion of 3 months, 1 year, or indefinitely. An indefinite exclusion cannot be lifted until 7 years have passed.

Reviewing your gambling history

You can access your gambling history and deposit/withdrawal records at any time. Transparency is a core commitment we hold to all our players.

How to use these tools: Log in to your account and look for the "Responsible Gambling" or "Account Settings" section. If you need help, contact us via 24/7 Live Chat or at [email protected].

How to get help

If you are experiencing a gambling problem, do not wait — contact us right away. We are available 24/7 in Burmese to support you.

24/7 Live Chat

You can open our Live Chat directly on the casino platform, available 24/7 in Burmese. Reach out to us for any gambling-related questions or for guidance on how to use our responsible gambling tools.

Email us

For more detailed requests, self-exclusion applications, or gambling history inquiries, you can contact us at [email protected].

Play games for entertainment only

Games at viv8800 are designed for fun. Set your own spending limit in advance and play purely for entertainment. Whatever comes up, we are here 24/7.

Responsible gambling quick answers

Go to "Responsible Gambling" in your account settings and select self-exclusion. You can also contact us via 24/7 Live Chat or at [email protected]. We will action it immediately and will not lift it until the period is complete.

You can lower your limit at any time. However, if you want to raise it, you need to submit a request 7 days in advance and it will only take effect after that period. This system is designed to protect you from impulsive decisions.

Open the "Session Time Reminder" section in your account settings and set it in minutes or hours. When the time is up, a popup notification will appear, and you will need to confirm manually if you want to keep playing — so you always stay aware of how long you have been playing.

If a family member contacts us on behalf of a player, we can still help. Reach us at [email protected]. We will contact the player and step in to assist. Everything is handled with care and no information will be shared with anyone.

Age and personal details are verified at registration. Suspicious accounts can be suspended and ID documents may be requested. If it is proven that someone is under 21, the account will be closed and any funds will be returned.

During a Time-Out, only playing and depositing are blocked. If you have a balance, you can still withdraw it. During a Self-Exclusion period, Live Chat will assist you with any withdrawals.

viv8800 — Play Responsibly